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Terms That Cover How Your Account Works

These terms set out what you agree to when you open and use your indo26 account — from how deposits via DANA, OVO, and GoPay are handled, to what happens if you need to close your account.

Account eligibility appliesDANA, OVO, GoPay coveredIndonesia-eligible regions onlySubject to local lawAccount closure process included
indo26 Terms That Cover How Your Account Works
HOW WE HANDLE THIS

Account Security and Your Rights Under These Terms

We hold your account data only for as long as it is needed to operate your account and meet our obligations. You have the right to request a copy of the data we hold, ask for corrections, or request account closure at any time through live chat or email. Security measures on your account — including OTP verification at login and wallet confirmation steps for DANA, OVO, and GoPay withdrawals — are part of our standard account protection, not optional extras.

Data Retention

We keep account records for the period required to operate your account and meet applicable obligations. You can request deletion once your account is permanently closed.

Account Security

OTP login verification and wallet PIN confirmation for DANA, OVO, and GoPay withdrawals are active on every account by default. These steps are part of these terms.

Change Requests

To update personal details or correct account information, contact support via live chat or email. Changes affecting your wallet linkage require identity verification before they take effect.

Cookie Use

We use session cookies to keep your account logged in across your mobile browser. Clearing cookies may log you out; your account data itself is not affected by this.

TERMS CONTACT

Questions About These Terms? Reach Us Here

If something in these terms is unclear — whether it relates to your wallet withdrawal, account status, or eligibility in your region — our support team can walk you through it. Reach out through the channel that works best for you, and we will point you to the relevant section or escalate where needed.

Live Chat Open the chat widget from any page in your account. Our team can clarify specific clauses, account actions, or wallet-related terms without you leaving the site.
Email Support Send a detailed query to our support address for written confirmation on account rules, closure procedures, or any terms you need explained in writing.
Account Help Centre Browse the help centre from your account dashboard. Wallet verification steps, DANA and OVO transfer rules, and account suspension policies are all documented there.

Your Terms and Conditions Questions Answered

Below are the questions we hear most often about how these terms work in practice — covering account access, wallet rules, closures, and what to do if something needs updating on your account.

Yes. All wallet transactions on your account fall under these terms. Each payment provider also has its own policies, which apply alongside ours to those specific transactions.

We will notify you of material changes via your registered account. Continued use of your account after the notice period means you have accepted the updated terms.

Accounts from regions where access is not permitted under local law will be suspended. We cannot process withdrawals or hold funds for accounts that fall outside eligible regions.

Contact our support team via live chat or email with your account details. We will confirm what data we hold and provide it within the period set by applicable local rules.

Yes. Request closure through live chat or email. Any verified balance linked to your DANA, OVO, or GoPay wallet will be processed before the account is permanently closed.

Under these terms, inaccurate account information may result in suspension. Contact support as soon as possible to correct your details before any withdrawal or verification request.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.