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How indo26 Handles Your Rights and Account Rules

These legal conditions set out what we expect from you and what you can expect from us — covering account access, data handling, wallet use, and your rights under our policies. Availability depends on local law and is valid only in eligible regions.

Account TermsData & PrivacyDANA, OVO, GoPay Wallet RulesJurisdiction NoticeContact Rights
indo26 How indo26 Handles Your Rights and Account Rules
LEGAL CONTACT PATHS

How to Reach Us on Legal or Account Matters

If you have a question about these terms, want to request a copy of your account data, or need to raise a dispute about a wallet transaction, reach out through the channels below. We handle legal queries separately from general support — flag your message as a legal or account matter so it gets to the right team.

Live Chat Open the live chat window from any page inside your account. Flag your message as a legal query so our team routes it correctly and responds with the right context.
Email Support Send detailed legal or data requests to our support email. Include your registered account name and the wallet — DANA, OVO, or GoPay — linked to your account.
Account Help Portal Log in and open the Help section to submit a formal account or policy request. Written submissions through the portal create a reference number for your records.
DATA AND ACCOUNT SECURITY

How We Protect and Manage Your Information

We take account security seriously. Your data is stored with encryption in place, and wallet details — whether DANA, OVO, or GoPay — are never exposed to third parties outside the transaction flow. Here is what we do across four areas that matter most to you.

Data Retention We keep your account data for as long as your account is active. After closure, we retain only what is required for transaction records and legal compliance under applicable rules.
Cookie Use We use cookies to keep your session active and remember your wallet preference between visits. You can manage cookie settings through your browser without affecting your account data.
Wallet Verification Withdrawals to DANA, OVO, or GoPay require that the wallet name matches the name on your account. This step protects you from unauthorized withdrawal requests by third parties.
Requesting Your Data You can request a copy of the personal data we hold on your account at any time. Submit the request through the Account Help Portal or by email with your account details attached.

Common Questions About Our Legal Terms

These are the questions we hear most when it comes to account terms, data rights, and wallet conditions. If your question is not here, submit it through live chat or the Account Help Portal.

Yes. All wallet transactions — whether via DANA, OVO, or GoPay — are covered by these terms. Wallet-specific conditions, such as name-matching for withdrawals, are part of this agreement.

We aim to notify you of material changes through your registered contact details. Continued use of your account after an update means you accept the revised conditions in full.

Submit your request through the Account Help Portal or by email. Include your account name and linked wallet. We will respond with confirmation and a reference number for your records.

After account closure, we retain only the transaction data required for legal and compliance purposes. Personal data not required for those purposes is removed in line with our retention policy.

Availability depends on local law. Access is valid only where local regulations permit it. We recommend confirming eligibility in your region before opening an account.

Raise the dispute through live chat or the Account Help Portal, flagging it as a legal matter. For wallet-specific disputes involving GoPay or OVO, include the transaction date and amount in your message.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.