Reference

How indo26 Handles Your Personal Information

This Privacy Policy explains exactly what data indo26 collects when you open an account, make a deposit via DANA, OVO, or GoPay, and use our platform — and how we keep that data secure.

Account data protectionDANA, OVO, GoPay wallet privacyNo data sold to third partiesYour right to access and deleteIndonesia-region scope

Explore the Lobby Read FAQ

REACH OUR TEAM

Contact Us About Your Privacy

Questions about your data? Our support team handles privacy requests directly — whether you want to review what we hold, correct an error, or ask us to remove your account data. Reach us through any of the channels below, and include your registered account email so we can verify your identity before acting on the request.

Live Chat Open the chat widget inside your account dashboard. Mention 'privacy request' at the start so the agent routes you to the right team without delay.

Email Support Send your data request to our support email address listed in your account settings. We aim to respond with a confirmation within a reasonable timeframe.

Account Help Page Log in, go to Account Settings, then select 'Privacy and Data'. From there you can download a summary of your stored data or submit a deletion request directly.

What We Collect and Why We Use It

indo26 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account with indo26, we collect the information you provide directly — your name, email address, phone number, and any wallet identifiers linked to DANA, OVO, or GoPay when you make a transaction. We also collect device and session data automatically: your IP

1
address, browser type, and the pages you visit within the platform. This technical data helps us detect unusual login attempts and keep your account secure. Payment data from DANA, OVO, or GoPay transactions is processed only to complete your deposit or withdrawal — we do not
2
store full wallet credentials on our servers. We use your data to operate your account, verify your identity in line with applicable regulations, send you account-relevant notifications, and improve how the platform functions. We do not sell or rent your personal data to any outside marketing
3
company. Where we share data with service partners — such as payment processors or fraud-detection tools — those partners are bound by data-handling terms consistent with this policy. You can request a copy of the data we hold on you, ask us to correct inaccuracies, or
4
request deletion by contacting our support team. Access to this policy and its terms depends on local law and the eligible region in which you use our services.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Security is not abstract here — it is built into specific steps across your account flow. From how we store your wallet data to how long we keep login records, each practice below reflects how we actually operate the platform for Indonesia accounts.

Cookie Use We use cookies to keep your session active and remember your account preferences. You can manage cookie settings in your browser at any time without losing your account access.

Wallet Data Storage Transaction references from DANA, OVO, and GoPay are stored only as long as needed for payment reconciliation and any regulatory retention period that applies in your region.

Account Security Practices Login sessions are protected with OTP verification sent to your registered phone number. Unusual access attempts trigger an automatic account flag before any further action is allowed.

Data Retention and Deletion We keep account data for as long as your account is active and for any period required by applicable regulations. Once you request deletion and we verify your identity, we remove non-mandatory data promptly.

Common Questions About Your Data on indo26

These are the questions we get most often about privacy, data access, and how your account information is handled. If your question isn't here, reach out via live chat or the account settings page.

We collect your name, email, phone number, and the device info from your registration session. If you deposit via DANA, OVO, or GoPay, a transaction reference is also recorded.

Yes. Log in, go to Account Settings, and select 'Privacy and Data' to request a data summary. You can also email support with your registered address to make a formal access request.

We share data only with service partners — like payment processors for DANA, OVO, and GoPay — who are required to handle it under terms consistent with this policy. We do not sell your data.

Submit a deletion request through Account Settings under 'Privacy and Data', or contact our support team directly. We verify your identity first, then remove non-mandatory data as quickly as possible.

Transaction records from DANA, OVO, or GoPay are kept for as long as required by applicable regulations in your region. Non-mandatory records are removed once your account is closed and the retention period ends.

Contact our support team immediately via live chat and we will flag the account, review recent session logs, and walk you through securing your login with a fresh OTP verification step.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoOVO Withdraw Guide InfoTerms & Conditions

How indo26 Handles Your Personal Information

Contact Us About Your Privacy

Data Handling, Cookies and Account Security

Common Questions About Your Data on indo26

01 What personal data does indo26 collect when I register?

02 Can I see all the data indo26 holds about my account?

03 Does indo26 share my data with other companies?

04 How do I ask indo26 to delete my account data?

05 How long does indo26 keep my transaction records?

06 What should I do if I think my account data has been accessed without permission?

Privacy Policy

Related pages

Related pages